At AL Fairy Organics, we want you to be satisfied with your purchase. If you receive a damaged, defective, or incorrect product, please contact us so we can assist you.
We accept returns for products that are:
Damaged or defective upon delivery.
Incorrectly sent by us.
For hygiene and safety reasons, opened or used personal-care products such as shampoos, hair oils, and soaps generally cannot be returned unless they arrive damaged or defective.
Please contact us within 7 days of receiving your order if you need to request a return.
Once we receive and inspect the returned product, we will notify you about the status of your refund. If approved, the refund will be processed using the applicable payment method.
Shipping charges may be non-refundable unless the return is due to an error on our part or the product arrived damaged or defective.
If your order arrives damaged or you receive the wrong product, please contact us within 7 days and provide your order number and clear photos of the product and packaging. We will review the issue and arrange a replacement or refund where applicable.
For hygiene reasons, used or opened personal-care products cannot be returned unless they are defective or damaged upon delivery.
For return or refund requests, please contact us through the contact information provided on our website. Please include your order number and details of the issue.
Last Updated: September 29, 2026
